2001-022 Public Safety Records Mgmt Software Maintenance Agrmt
RESOLUTION 22-2001
A RESOLUTION OF THE VILLAGE COUNCIL OF THE VILLAGE OF NORTH PALM
BEACH, FLORIDA, AUTHORIZING AND DIRECTING THE MAYOR AND VILLAGE
CLERK TO ENTER INTO A MAINTENANCE AGREEMENT WITH USA SOFTWARE,
INC., WHICH MAINTENANCE AGREEMENT IS ATTACHED AS EXHIBIT "A" AND IS
FOR THE PURPOSE OF MAINTENANCE OF THE PUBLIC SAFETY RECORDS
MANAGEMENT SOFTWARE; AND, PROVIDING FOR AN EFFECTIVE DATE.
BE IT RESOLVED BY THE VILLAGE COUNCIL OF NORTH PALM BEACH, FLORIDA:
Section 1. The Village Council of the Village of North Palm Beach, Florida, does
hereby approve the maintenance agreement with USA Software, Inc., attached as Exhibit
"A", which agreement is for the purpose of maintenance of the public safety records
management software.
Section 2. The Village Council does hereby authorize and direct the Mayor and
Village Clerk to execute the maintenance agreement for and on behalf of the Village of
North Palm Beach.
Section 3. This resolution shall take effect immediately upon its adoption.
PASSED AND ADOPTED THIS 22nd DAY OF FEBRUARY, 2001.
(Village Seal)
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Octobcr05,2000
NORTH PALM BEACH P.S.D.
501 US HWY HI
NORTH PALM BCH FL 33408
Computer System Manager:
Tills letter is w infunu you [hat your liSA SuCtwarc, Inc. Annual Software Agreement will exp've 12/312000. Plcasc plan accordingly as you
prepare your new budget.
Annual Support Agreemrnts are available from USA Software, Inc. and are for one-year periods. The Agreemrnts cost $ 4,395.00 per year
(price subjec[ to change.) Clients under a valid Support Agreemrnt will have priority over those without an agreement.
SUPPORT AGREEMENT FEATURES
• Unlimited telephone technical support on pralucts listed in the USA Software Software Support Agreemrnt, Schedule A.
• Referral Policy - if another agency (Police/Fire/EMS)purchases aUSA Software, Inc. system as a result of a qualified sales lead famished by
•our agency, we will give you a standard USA Software, [ne. module tree of charge.
NON-SUBSCRIPTION RATE
The same Technical Support Services are available to [hose not choosing a one•year USA Software, Inc. Support Agreement. Services may be
purchased in thitry-minute blocks at the charge of 565.00 Cor each thirtyminute block. (Price subject to change). This support time includes
time spent on the telephone as well asnon-phone time sprnt researching your problem. A 20-minute phone cal I could result in 2 hours time
spent on our in-hou_ce system diagnosing and solving your problem. Billing is rendered for total time sprnt.
If you would like additional information on the USA Software, Inc. Annual Software Support Agreement, please feel free to call.
If you would like m renew your a¢reement, please send us a purchase order for a USA Software, Inc. Annual Software Support Agreement
in the amount listed above.
coavoaATE r+EA000anrens:480T S. UNIVERSITY DRIVE SUITE 305 FT. LAUDERDALE, FLORIDA 33328
TEiEFHONE:9$4.434.2242 FAX:9S4.434.2877 WEBSITE:WWw.u~a-soltWare.COm E~slai~:salesOusa-sottware.com
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Nev. 27 00 09: OOa USR Software, Inc. - Main (954) 434-2877 p,2
J
USA Sokware, Inc. SOFTWARE SUPPORT AGREEMENT
TK (ollow7lp ue the ¢mb am eadiUam aakr Welch USA SoRwarc a{rew ro f«rish aM Qm«ner epees to ac«pf bM1wart agpon arviat (« err Lkensea RoFnm(a)
lased a she amrhM Support SthOUe A.
I, Fs _+[`snnm >LF(M)teFAtsrxs'R: SeMces Wn sNs Ay«vlesls to ppliubk aNY b INosmasian Marojemen SyvtsK Sohwut pusWse! hart USA So(twere.
11. gpuS & rONnsT10NA: M sh sim Cuama:r Iktrres UreKed Proym(0 tram USA SoMarc, Is mY dso plpchASt aNDOrs selMces fa a Lkrnsed
Rrjrari(O. All each servkes aWl K upon Ur falowhp trm am uMiiar:
1. SsspWn. USA Sorrwar< will provlae she rolbwhp rVPOrs:
a. Telepbrc support seMCe b CwaKr f« the puspat of miaid{ Qmarcr wish tie applicuia of 6r Uoereed Royam(0. TekpilaK Stlppon
SerNCe U Oelllriea u'arwcria{ ganUaa nquUb{ a famiW amams o(sime, aaW1Y dnrlal' rr was tleph«e aU' aM wiU be anikde freer B:70
A.M. urdl t:30 P.M.. Haan Surdard Time. Maftlays Nrouyr faidays (Imlidrys tAChtled). In the evaM sury kltphae ngpon rcgdm an frordwm
aplouse of slvse cover nve Mrua m aAY a« Rodeo «nlp Onsafrrr ww Iro reryorrble f« sty lap diraKa rtlegiar ehr{et f« arL nuts).
h. Madan oommwJUrian a@DOn whcrc avallabk. QWOrrcr mua prwlde ha pwrr eonpr~le aadem ad w1U Ee rapmrid< (« all Innj Aiauax
kltplasr tamers Ur11t W tNr{es.
c. On site Maiv either b she USA SoRwvt sik hY Cllaaaler. a b Csssmmr's Ak hY USA $OfnYae W itrvka b addfsia b teiephar service wEl h
chuSW a arc Urn aprea rh« nsn plw urpesrea. Cuwomer will h bfoefmd b bvaroe of locurtirp ap etrrSd. TNs rervl« Is Rovbed to
Cwsomrs wlship tie eafrircnal Ussised Suter asd Carty.
2. Eros; CwfaKr !lull pnY b USA Sonwue an alealal sup{mn fee in advaae b Be amad sa (orN b Ur USA SoAwu< InvacUSkkmca acconganybg
INs Ay«mrnl. Fea ue pride b USA SoM1wue b BrwMlll Cawy, Fbrsda ald K tubjea w Woe wI1Mn naipe cane[ f« artem s[r«meru fa
e rrudmap or 12 rrmfulu or urlw tApirarbn dak w1UcM~er Rriod b shorter.
3. u®: This Support Apeelrclt shall he fa a km of Ktlve (In Iperahs si Wavn a the invokelssumlals actonymlylll{ Ids Ayeemrns.
111. 11YAB6A
1. lII1~ND IJMRATION OF IIABII )TY~
PXCEPT AB STATED 3N THE APPWCABIB LICIItSE ACfthFlvIIs'NI', TF®tE ARE NO EICPRgSS OR L~LDD WARRAN'17ES
RESPECTING THE WCEP9D PROGRAMS, TN1S ACRFFMEM AND THE SERVICES AND MATERIALS PROVmED }fFJiEUNDFR,
INCLUDLYC BVI' NO'T UAITTED TO 7716 PiPWED WARRAN[IES OF MERCHAMABBI[Y AND FITNESS FOR A PART[CVI.AR
PLRPOR?. THE WARIUIM4S AND RB11iRDi8S SET FORTH W THE APPWCAB[R WCPNSE ACRFE USA SoM1vruc SOFTWARE
SUPPORT AGFtE6MEM ARE P7CCLIJSIV6 AND IN UEU OF AU.OTHF.RS. ORAL OR WRITTEN. EXPRESS OR IMPLIED. USA Sonwarc, ITS
DISTR®UfOAS, DEALERS AND/OR AOEMS MAp~ NO EXPRESS OR IMPLED WARRANTIES TO CUSTOMER WRH REGARD TO THIS
ACREEMEM. THE UCENS6D PROGRAMS AND THI; SERVICES AND MATERIALS PROVIDED THFREATTH. INCLUDING
MPACFUMABIIIIY. FRNESS FORAM PURPOSE OR PROPRIETARY RIGHTS OF OTHERS. NEITHER OF THEM SHALL HAVE ANY
UABIUTY OR RESPONSBIUTY TO CUSTOMER FOR OAMAOF.S OF AM KIND. INCLUDING SPECUL INDI1lECi' OR CONSFAUEMUL
DA.MAOE. ARISING OUT OF OR RFSULTINO FROM THIS AOREEMFM, THE WCENSED PROGRAMS. OR THE SERVICES OR MATERIALS
MADE AVAIUBIE l~RflfNDFR IN NO EVENT SHAD. IAA Softwue BE WABLE FORAM LOSS OR PROFR OR AM OTHER DAMAGES
OF AM KIND. SOME STATES DO NOT ALfAW T}Di EXCLUSION OR LIMITATION OF MCIDEMAL OR CONSEQUEMUL DAMAGES,
50 THE ABOVE LIWTATIONS OR EXCLUSIOTA MAY NOT APPLY TO YOU. THIS UMRED WARRANTY GNES YOU SPECIFlC IF.GAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS wH1CH VARY FROM STATE TO STAT&
2. USA Sonwuc will mt fx Ssde fa spy !allure a dctay b peRamrrc slue b wlak a N pus b my cartk heyaod IAA Sahwarc's rcasarde caslsrol. In
ro even W II USA SaM1warc he I(ahle b CuaorKr far an)' Claim. wklhb Ip CWfaa of Bleat Na! anlae rllalt BrM1 d(hs«n p1aaM prbr Ip IMIb11Cr 0(
al{I UICKOR
IV. pFNFR •1
I. (4parcr mY rat asslpf aw of W adipBaK. r111s+ a remedies «der N8 Apeasca sty anY Lath asknlpkd wtplma still a rnU apd vain.
2. The waiver « faiNrc or adrr ParsY b eaefetse b aly taRU anY rlyt provbed (« hertin NUI pas be Axmcd a waive o(anY (urlher riSd herauder.
). Cwt«rcr atratl Ihar USA Solh+ae mY Rrf«m Nldl kas a USA So(wue aha0 Onv1 Kawoady Kceasary b mlalllbr <arpllaKt WW1 applttade
soM1wve li«uses as arq am, NN «wI Wert rosk<. 6vioF rornrl Wsinat MIRS.
r. Tms sK SoM1ware U«KC Ayamrns fa the plyduns coveroJ hercd ad the USA SoRwale Term and Cadman of Sak art Ilraponta0 hcrtlp hY
rc(trcrre ud srnde a pan htreof. Thu if any ksb of shls artrcmsea apd tie applicade LIaKe Apaalml as IpraOiiateft a oafvnry she applinde
Uceme AyealcK ahdl jovem.
S. 7Na AyaarWns than De dearcd made ad eacsed Sao h Browud Covey. Flofsaa asd ahaU !K Smemed by Ua kws o(sh: Suu of Florida. Cuslarcr
apca Has venue f« arty rJr a aerial arlsiaS oa of a b conrecUan wIN Nis Apcarca, 0e IXmxO Proyam a any stlppon a mksLls psoNded
• haewiN, a anY aflltt rmskr ipvdvhp lAA SoM1wu<, IocluGlrp Da nol UMSed b reaelubn. Cm astl Nall adY b vNsitaUled b Browasd Couay. Florin
afd C4slarcr heselry rEmlb b tie Jwidklia a she Cans In Broaard Caunsy, Fbrka f« afry surh auk m0 Custarcl hereby walva dl nrzllb b trial q'
~~'
M,o;v~ 27 00 09:O1a USR Software, Inc. - Main (9541 4:i4-za-/-/ p•~
USA Software, /nc. SOFTWARE SUPPORT AGREEMENT
• 6. Customer agrrcs tMU USA Softwa[e'a mire IlabititY• if anX for anY cause whatsoever arising nut oP tha Agrewlent slut! rot excad the aznoont Chstamer
acridly paid ro USA SattwaR [o ptttWSe the ss¢swn.
7. This AgtvYmeo<comdtuvs ds: edrc am sole agrea[mt d Ne parties Meta ard aW assMes ail p^°r agreeme°ts. "nDe[°psd'viQS. and ar wrinea
eap[essed or Mid. with tespecr m the suhjat matter bumf. There arz ro co[wnWnsras aN agsetmrnts or wderstaMings between me parties other
than dmu rmaaiKd or hsotponmd Ixseia This Agreeav;m maY not x aasetNtd or ttpdifwd except in writing.
8. In drc event any lldgadon b imdm[ed hY tither party abler ar az a resin[ of Wis Agreensen[, the pnvailiug WnY slvtl h entitled ro its reasotnble anomeas
fees Prom the mnprcvailiag party.
Accepted and agreed to:
Customer name: , N TH CH PUBLICS FETY DEPARTMENT
'I Signature: ~ `
Print Name: ~ ~/N6'7~'L ~ I~i9y0~
Street Address: J~~ //
City/State/Zip: /UU /Z-~/~ r"A~i~.--~ ~~~`~ ~` '~~~
Date:
•
~l~t efrec/i~n nmll apte~yl n a~rthn rid red .ncnaatativn of ISO ~S,,o~kwata
Accepted by USA Software on the ~~ day of 19 v I
u
Capyrlght (e)1995 USA Sahware. Inc. NI tights tswtvBd.
Telephone: Fax:
Mbv 27 00 09:O1a USR Software, Inc. - Main (9541 434-2877 p.4
•
USA Software, /nc. SOFTWARE SUPPORT AGREEMENT
SUPPORT SCHEDULE A
This Support Schedule outlines the sohware (Licensed Programs/ to be Included with the
USA Sohware Support Agreement prov/ded to Customer.
(tnm if Snltwara names ~K
1
2
3
4
5
6
7
8
9
f0
11
12
13
14
15
Cf2000®For Windowa Information Management Sohware 1
CADFile2000®Computer Aided Dispatch 1
CrimeFile 2000®For Windows Print Eng/ne 1
Field Reporting Host System 1
Crystal Reporta~ Wlndows Report Writer 1
USA Sohware, 9900 St1iling Road Cooper City, F/orlda 33024
~oVY~9h1 k)1995 USA SaNwa~. lne. M ilyhb m~rn0.
Mov, 27 00 09:O1a USFl Software, Inc. - Main f9541 434-2877 p.5
USA Softwar®, /nc. SOFTWARE SUPPORT AGRfEARENT
• ~ , sanintAnancer USA Software shall distribute to Customer updated Licensed Programis)
and/or documentation as soon as they are available. USA Software will respond to
Customer's request for service within a reasonable lima considering all circumstances
at the time of the request, including the nature of the service required. USA Software
shall distribute to Customer those enhancements to the Licensed Program(s) released
without restriction by USA Software to other licensees.
Fnhancementc is~da;
e, Ljnanaed proareml_a1 Enhancema[]t5: Versions of Licensed Programis) which
encompass improvements, extensions, and other changes which USA Software, in its
sole discretion, deems to be logical improvements or extensions of the original
Licensed Program(s) supplied to Customer.
b. Dnr~~mnnrntion~ Updates and extensions or amendments of user documentation of the
Licensed Programis).
c. $iystam 1 datew~ Customer acknowledges that certain Licensed Program(s)
enhancements may require either additionai software, hardware or hardware updates,
with respect to the Customer's original computer system, in order for Customer to gain
the full benefits of said enhancements. All costs and responsibilities for such new or
additional software, hardware shall be borne solely by Customer.
MAINTENANCE: Fifteen percent (15°k) of the then current List Price of the software per year.
•
Copyilonl (c1199S USA So/Iwu., rnc. M Agnu naw,a.
Dec 04 00 O4:35p USR Software, Inc. - Main (9541 434-2877 p,2
•
7ecea.5er 04,2000
Ner;h ?a;n Beac^ Pc'ice Cepa rt:r:e n;
SC. i;S 1!wY N.
vor;h ?a:n 3eac`, cL 33CSR
Coaputer Systec. Manager:
Itis :et: er is :o i^`cra. you tha[ your USA Software, Inc. Annua'.
S~,:oco:c wili expire 12/31/00. Please plat. accordingly as you prepare
your new budget.
An^ual Sunpor; Agreecents are available Iron USA Software, Lnc. and
Are for one-year pe cods. The Agreea~.en[s cos; $3,296.25 frog January
1,2001 - September 30,2001 (price subjec[ :c Chanye.) Clients under n
va;:d Support Acreea.er.t will hove priority over t.^.ose without a.^.
agreer..er.t.
SJ?PJRT .AG 3F, El:ENT e'EATURES
Unlini:ed to lephcne :ec^nical support on ;roduc;s listed in the USA
Sof;wa:e Suppo:[ Agreereat, Sc`.edule A. o r urchases a
• Rc`erza_ Poliey - if another agency lPc;ice /_i:e/..MS) F'
;fSP. Software, Inc. syscere. as a re s.:_t cf a quellfied sales lead
furnis.`.ed 5y yo^r agency, we wi:l give you a year of USA So `. [ware,
Inc. tec'r.ni tai s::ppor: nee cf charge.
SOV-SUBSCRI P:IOC RATS
Toe sale Tec`:n Lca. Supcc:t Services are available to those roC choosing
a one-year VSA Sof:wa: e, :nc. Support Agreene^t. Services nay be
purccased in ;bitty-r..ihuce b'. xks at t^e c:^.arge of 565.00 for each
:bitty-R'-ru:e b:ocic. iPrioe sublect to cha^ge;.T::is s::pport i'_r,.e
r.clndes tine s?ent oa the a:l,:p:^.oae as we.; as r.on-p:.one tir..e spent
2
resewrching your p:oblea. A 20-airute ohoae cal'. co::'_d reset :..
hours tine spent cr. our in-house cyst ern diagnosing and solvi.^.y^ your
p roblea.. 9i;linq is rendered for total tis.e spent.
I` you weuid like edditio.^.a. infozmattnn or. :`e: USA Software, Inc.
A~n::ai Suppcrc Ag:eexen;, Crease feel .`tee to ca_l.
:f you would tike to renew you: ag:eea.en[, please send us a purchase
order for USA Software, Inc. An^.ual Software Support Agreereh: in the
axou^: o`_ $3,296.25.
•