2000-070 Dictaphone Maintenance Agrmt - 911 System• RESOLUTION 70-2000
A RESOLUTION OF THE VILLAGE COUNCIL OF THE VILLAGE OF NORTH PALM BEACH,
FLOR]DA, AUTHORIZING AND DIRECTING THE MAYOR AND VILLAGE CLERK TO
ENTER INTO A MAINTENANCE CONTRACT WITH DICTAPHONE CORPORATION
ATTACHED AS EXHIBIT "A", WHICH MAINTENANCE CONTRACT IS FOR THE PURPOSE
OF MAINTAINING THE 911 LOGGER/RECORDER SYSTEM OF THE PUBLIC SAFETY
DEPARTMENT; AND, PROVIDING FOR AN EFFECTIVE DATE.
BE IT RESOLVED BY THE VILLAGE COUNCIL OF NORTH PALM BEACH, FLORIDA:
Section 1. The Village Council of the Village of North Palm Beach, Florida, does hereby
approve a Maintenance Contract with Dictaphone Corporation attached as Exhibit "A", which
Maintenance Contract is for the purpose of maintaining the 911 Logger/Recorder System of the
Public Safety Department.
Section 2. The Mayor and Village Clerk are hereby authorized and directed to execute the
Maintenance Contract with Dictaphone Corporation as set forth in Exhibit "A" for and on behalf of
the Village of North Palm Beach, Florida.
Section 3. This resolution shall take effect immediately upon its adoption.
PASSED AND ADOPTED THIS 9th DAY OF NOVEMBER, 2000.
1
(Village Seal)
MAYOR
• ATTEST: ~ ~ t!~~
VILLAGE CLERK
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MIA.- 8-00 THU 2:21 Pld BAAHT AHD BALDWiN FAX N0, 5618421548
hDl/ 0B •00 1437 FR TO 35619421S4B
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DICTAPHONE CORPORATION
7~jMS FOR ASSURED PeRFORMANCe PLAN
OPTION 1 • STANDARD COVERAOH
t. For a pefiod not to exceed flue (5) years from the date of original Sala, and cubJact l0 the terms
and conditions hereo/, OiUaphone Corporation ('Dictephonery hall maintain, for the erfginal
purchaser (•Custome~, the Dictaphone supp08d ftardware (the 'Equipmentry and Dictaphone
supplied software (the 'Programs', cvAectlvely witlt the Equipment, the 'System? covered
hereby in an effiGent operatng conditon (aubJed to the Amitadons of Acenaed third party
software), inGuding software 'bug totes, patches, or shop repairs or overhauls N deemed
necessary by Dictaphono m accordance With and aubJect to the IImiWUons of the terms of the
this Assure Performance Plan (`APPry optlon (I or 11) as eslected by Customer, SeMce
contemplated hereby is on a year-to-year oasts at the prevamng mafntenanco rate each year or
as may otherwise be proNded In a separete agreement between Dictaphone and Customer (the
ramie of which take precedence over this APP), provided that the Equipment Is placed under
this APP within one (1) year form date of original sale, and this APP is continued In force without
lapse. During said five (5) year period, used Equipment or pquipmem whldt has not been
continuously covered under this APP shall be atlgible for coverage if Dictaphone detennMes
after inspection that the equipment is in good operating conditon. If the used Equipment Is not
In such condition, the customerwlll be charged a separate charge for required mod~cetlons to
such Equipment Equipment more than Ave (5) years old may be covered Dy this APP at the
sole dlscregon of Dictaphone.
2~' All necessary replacement parts will bo famished to Customer by Dictaphone without charge
except, when replacement Is required because of (gAre, ftovd yr other casuaky, accident, abuse,
misuse, mishandling, power Ana fluctuations, computer viruses unattributable to Dictaphone, or
use or recording media, disks, platens, ribbons, printwheels or other consumables other than
typo recommended by Dictaphone or () use or operation with equipment, systems, peripherals
or software not supplied to customer by Dictaphone. The labor Doer, for repair or replacement of
record or roproduce head assemblies, assodated waft multichannel fecording and reproducing
equipment is covered by this agreement Not withstandng anything to the contrary herein, parts
for repair or replacement of record or reproduu head assemblies will be opted at then currant
Ast prices.
9. No charges will be made for necessary servlee caps during normal working hours, except when
caused by nre, flood or other casualbr, acddertt, abuse, misuse, mishandAng, power Ane
fluctuatons, computer viruses unanrtbutable to Olctaphone, or use Of recording media, disks,
ribbons, printwheels or other consumables other than type or speeiflcatlon recommended or
aulhortted by Dictaphone or use or operation whh equipment, systems, peripherals or software
not supplied to Customer by Dictaphone. Dictaphone shall not be obligated to provide seMce
outside of normal working hours uniess Customer has selected Option II. Service cells after
normal working houro will be charged at Dictaphone's then attlndard hourly overtlme rates.
Normal working hours are defined as; 8AM (0800 hours) l0 5PM (1700 hours), Monday through
Friday, excluding Unfted States federal holidays.
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6-00 TBU 2:26 PM BRANT AND BALDWIN FAX N0. 5618421546 P. '3
Y ~ NOV 00 `00 1439 FR TO 15618421548 p•0t~
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4. Problems caused to Programs or Equipment COVerod by this APP by p) any non•Dictephone
software used with Equipment by Customer or (~ the use or operation of any equipment,
syctems, peripherals or wftware not supplkd to Customer by pictnphone Is not covered
hereunder. This Includes, but is not timlad to, computor viruses unatdibulabte to Dictaphone.
Dictaphone's reprasentaWe, wii at the customers request, Mdti attempt to eomect any problem
Contemplated by this Section 4 and rostore Customofs Programs and Equipment covered by
this APP t0 original operotlng condition at the then uxrent standard hourly rote.
NOTWITHSTANDING ANYTHING TO THB CONTRARY HEREIN, DICTAPHONE SHALL NOT
BE LIABLE HEREUNDER FOR ANY INCIOt.NTAI., SPECU4l. OR OTHER CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED T0, LOST PROFITS OR LOST REVENUE) OF
ANY KIND.
5. On applicable Systems, softwaro cuppon, meUitefrance upgrades, and teptacemant of existing
Programs during nonnai working houro is inrhtdsd. Twonly-tout hour diagnostic monttoring via
SeMce Our Syslam (SOS) -call rosponea featuro is included. On-site response to aftentroure
SOS calls for Option 1 NNI be during nomtal workng hours of the next business day.
6. Supplies such as expendable betteAss, recording Media, disks, printwheels, or other
Consumables, such as printer maintenance kits, are not covered under this APP.
7. The APP rates to ba charged ere subJeCt to change ii Equlpmant is moved to geographic
loeadon which Is not within the name service area.
e. Unless otherwise stated in a cvparats agreement between Dictaphone and Customer (the
terms of which take precedence over this APP), Invoices vNll ba rondered yearly In advance, at
the rate established by Dictaphone at the time and aro payable upon receipt. Customer hereby
agrees to pay any salec tau or other tax Imposed wi81 respect to this agreement. Convening
between options will be effective et the annual ronawal date. t3aAier conversion is et the
discretion of Dictaphone, This agreement may be assigned by Customer vrith prior written
consent of Dictaphone, In ICs cola discretion.
9. Additional Equlpmant and Programs Durchsssd by Customer from Dictaphone may be added to
this APP under the APP optbn provloualy selected unless otherwise spodfied at the time of
purchase thereof. This APP vNM be temtinatad automatically with rospect to equipment traded In
for new Equipment
10. This APP is sub)ect to approval by Dictaphone, and may be cancelled by Dictaphone if
recording media, disks, aecessorkis, attachments or consumables other than type or
specification recommended by Dictaphone are used, or ff any modiflcadons are made to the
Equipment and/or Programs Dy anyone other than authorized Dictaphone personnel, includkrg,
but not limited to Customer, Customer agent, employees, or contractors.
11, This Agreement is for one (1) gear unless both parties agree
in writing to extend the Agreement for one or more years
but not to exceed a total of five (5) years.
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