Goal-organizational excellenceGoal: Organizational Excellence
Objective
What it means ...
Department(s)
Strategic Initiative
Action Plan
Status
Responsible
Improve Board
Challenge Boards to suggest actions
NEW INITIATIVE
and Committee
to address issues.
Operations
Conduct joint Council/Board
NEW INITIATIVE
meetings to enhance
communication.
Develop Village -wide volunteer
Communications plan.
NEW INITIATIVE
program.
Existing board
members to assist with
recruitment.
Define the
process/timeline for
recruitment each year.
Evaluate key work
Improve processes
All Departments
Deploy "six sigma type" process to
Training for staff.
Existing efforts with
processes
to create
evaluate existing processes.
MUNIS.
efficiencies and
Identification of
enhanced customer
processes to evaluate
NEW INITIATIVE
services
(Laserfiche, MUNIS,
non -software related
processes).
Deployment of six
sigma type strategies.
Public Works;
Identify opportunities to engage
ONGOING
Community
consultants to supplement Village
Development
staff including landscape architects,
Brought in landscape
architects and traffic engineers /
architect to develop
planners.
Master Plan for
Anchorage Park;
Brought in consultant
to review stormwater
program options;
Gathered templates to
generate an RFQ to
create a short list of
consultants.
Complete implementation of pay for
Establish a work group
ONGOING
performance for appropriate
comprised of
personnel before the end of Fiscal
department directors,
Year 2018.
supervisors and
individual contributors
Implement Pay for
to ensure broad and
Performance
thorough
representation of
employee groups.
Review current forms
to simplify and
streamline.
Establish appropriate
performance measures
based upon Village
core values.
Train employees and
raters on the new
program approach.
Evaluate review
process. Identify and
retain best practices
and revise/ streamline
process.
HR and ALL department
Customer Service training for full
Identify training
ONGOING
management and
and part time employees.
participant groups,
supervisory members.
implement, evaluate,
refine, implement with
Empower
next participant Rroup.
employees to feel
HR and ALL department
Implement team -building events.
Examples: North Palm
NEW INITIATIVES
a sense of
management and
Beach Games
ownership, feel
supervisory members.
(Olympics),
values, and boost
NPB Employee golf
morale.
tournament,
Jeopardy or Trivia
Night,
Bowling outing,
Employee golf clinic,
Scavenger hunt,
Soccer golf,
Fishing derby.
Develop leadership capabilities.
Roll out training
NEW INITIATIVE
curriculum based on
results of needs
assessment and target
audience.
Evaluate training
effectiveness and
transference of skills.
Implement training
with subsequent
employee groups such
as supervisors and
managers.
HR
Employee Outreach
Partner with
NEW INITIATIVE
Communications
Manager to enhance
and create new means
of information sharing
within the Village
employee base. Add
"Employee Corner" to
the newsletter
highlighting employee
accomplishments.